Help

AirAgeStore.com is the largest RC web store and leader in RC information providing books, DVD’s, special issues, plane and boat construction plans and more for the newcomers to the veteran RC enthusiast. The AirAgeStore.com uses its expansive editorial knowledge to produce new products and special issues each year. The AirAgeStore.com is part of the Air Age Media family.

ABOUT AIR AGE MEDIA:
Air Age Media is the largest multimedia publisher of information for enthusiasts of radio-control cars, planes, helicopters and boats. In addition to seven market-leading magazines devoted to RC, aviation and die-cast models, Air Age produces a full line of products including books, digital books, special and collector issues, DVDs, merchandise, a network of 10 websites and RCX, the world's largest radio control expo.

 

The following are separate products: Radio Control Car Action print edition, digital edition and Member Only area and the Model Airplane News print edition, digital edition and Member Only area.

Radio Control Car Action:

What is the difference between Radio Control Car Action print, digital editions and the Member Only website?

Radio Control Car Action Member Only area entitles you to exclusive online product reviews, access to 20 plus years of Radio Control Car Action magazine, Pit Tips, Podcasts from the editors, 360° product views, video interviews with top pros and industry leaders, new wallpaper every week, member contests with additional content added everyday! The Member Only website is separate from the Radio Control Car Action print and digital editions of the magazine.

Radio Control Car Action Digital Edition takes your RC experience to a completely new level. You will receive your issue before it hit’s the newsstand or your mailbox; it is interactive and easy to navigate with videos, web links, photo galleries and more. The digital edition is separate from the Radio Control Car Action print magazine and member only area.

Radio Control Car Action Print Edition continues to be the number one RC magazine in the world! You will receive the latest information on cars, trucks, rock crawlers, electronics and accessories. In addition to the vital how-to articles, car and truck race set-ups, killer photography and lots more. The print edition is separate from the Radio Control Car Action digital edition and member only area.

What is the price of the Radio Control Car Action Member Only area for subscribers outside the United States?

Radio Control Car Action Member Only area is the same low price no matter where you live.
What is the price of the
Radio Control Car Action Digital Edition for subscribers outside the United States?

Radio Control Car Action Digital Edition subscription is the same low price no matter where you live.

What is the price of the
Radio Control Car Action Print Edition for subscribers outside the United States?

The
Radio Control Car Action Print Edition subscription price varies based on where you live because of shipping and handling costs along with taxes and exchange rates. Try our Digital Edition to avoid these additional costs and you will receive your issue faster and be helping the environment.

Model Airplane News:

What is the difference between Model Airplane News print, digital editions and the Member Only website?

Model Airplane News Member Only area entitles you to exclusive online product reviews, access to 20 plus years of Model Airplane News in addition to the last few years of Model Airplane News sister publications Backyard Flyer and Radio Control Helicopter. In addition to Tips & Tricks, Pilot projects, Podcasts from the editors, product views, video interviews with top pros and industry leaders, new wallpaper every week, member contests with additional content added everyday! The Member Only website is separate from the Model Airplane News print and digital editions of the magazine or the print editions of Backyard Flyer and Radio Control Helicopter.

Model Airplane News Digital Edition takes your RC experience to a completely new level. You will receive your issue before it hit’s the newsstand or your mailbox; it is interactive and easy to navigate with videos, web links, photo galleries and more. The digital edition is separate from the Model Airplane News print magazine and member only area.

Model Airplane News Print Edition continues to be the number one Fly RC magazine in the world! You will receive the latest information on planes, helis and accessories. In addition to the vital how-to articles, set-ups, killer photography and lots more. The print edition is separate from the Model Airplane News digital edition and member only area.

What is the price of the Model Airplane News Member Only area for subscribers outside the United States?

Model Airplane News Member Only area is the same low price no matter where you live.

What is the price of the
Model Airplane News Digital Edition for subscribers outside the United States?

Model Airplane News Digital Edition subscription is the same low price no matter where you live.

What is the price of the
Model Airplane News Print Edition for subscribers outside the United States?

The
Model Airplane News Print Edition subscription price varies based on where you live because of shipping and handling costs along with taxes and exchange rates. Try our Digital Edition to avoid these additional costs and you will receive your issue faster and be helping the environment.

Is shopping at the AirAgeStore.com secure?

Yes, shopping at AirAgeStore.com is secure. Our secure servers will encrypt your information. Your personal and credit card information will be protected according to the terms of our privacy policy.

Will I need to create a user name and password to shop?

Yes, you will need to create a new user name and password to shop at the AirAgeStore.com .

I forgot my password?

Forgot your password click here.

Where do I place my discount/promotional code?

We will ask for your discount code when it's time to pay.

I just tried to log onto the store website and received an error message. What is going on?

COOKIES: You must have cookies enabled to use the AirAgeStore.com.

You must have the “cookies” in your browser turned ON. To check if your “cookies” are enabled in the current version of Internet Explorer you can click on Tools >Internet Options > Security >Custom Level. Please reset the custom settings to “Medium or change the “Allow Cookies” to "Enable”.

AirAgeStore.com is designed for visitors using the Internet Explorer Version 5.0 or higher. (AirAgeStore.com does not support Netscape, Opera, or other browsers.) To check what version of Internet Explorer you are using click on Help --> About Internet Explorer. If you find that you need to update your Internet Explorer software, you can download a newer version (free) by visiting Microsoft's web site here.

AOL Users: You need AOL 7.0 or above. We recommend upgrading to AOL 8.0. If you need to update your AOL software, you can download a newer version (free) by visiting AOL's web site here.

I am not in the United States what are my payment options?

FOREIGN ORDERS:
Payment can be made with credit card online. All checks and money orders must be in U.S. dollars drawn on a U.S. bank.
Sorry no Canadian money orders.

We accept MasterCard, Visa, American Express and Discover, *personal checks and *money orders. * All personal checks and money orders must be in U.S. dollars drawn from on a U.S. bank.

What are the postage and handling rates?

POSTAGE & HANDLING:
U.S. — $3.99 first item, $1.50 each additional item, per shipping address.
Canada — $9.99 first item, $2.99 each additional item, per shipping address.
International — $14.00 first item, $4.50 each additional item, per shipping address.

To ensure your gifts arrive in time for the holidays, airagestore.com is offering 2-day shipping for US orders.  If an order is placed before 3pm Monday through Thursday, it will be processed the next day and delivered within two days. For example, if an order is placed December 19, it will be delivered on December 22. Please see rates based on order quantity below. 2-day shipping is not available for Plans or Vintage Cover Posters.

1 Item -- $22.00, per shipping address.
2 Items -- $26.00, per shipping address.
3 Items -- $31.00, per shipping address.
4 Items -- $34.00, per shipping address.
5+ Items -- $40.00 + $5 for each additional item, per shipping address.


Do I have to pay tax?

Yes, if you reside in the states or countries below.

TAX:
Residents of CT; add 6% state sales tax.
Residents of KY; add 6% state sales tax.
Residents of NY; add 8.375% state sales tax.
Canada, add GST

What is your return policy?

RETURNS & EXCHANGES:
Your complete satisfaction is guaranteed. If, for any reason, you wish to return an item within 30 days of receipt, enclose a copy of your packing slip and a brief explanation in the package. We will exchange the item or refund your money (postage and handling are not refundable). All items must be new and unused.

What is the exchange policy on clearance items?

All sales are final.

What is the delivery time for an order?

DELIVERY:
U.S. customers will receive items ordered within 3-4 weeks, Plans may take up to 6 weeks; Canadian orders will be delivered by Canada Post within 3-4 weeks; customers outside the U.S. and Canada will receive their orders by global mail services within 5-6 weeks, depending on location.

What is your privacy policy?

For our privacy policy click here.

Whom do I contact if I still have a question or problem?

TECHNICAL ASSISTANCE:

For Digital book download technical assistance, please email airage@aw-help.com or call 1-800-516-1048. For basic questions, you can also go to https://articleworks.cadmus.com/help/.

For Radio Control Car Action or Model Airplane News digital edition technical assistance, please email digital-support@texterity.com


For
Radio Control Car Action or Model Airplane News Member Only Customer Service please email mowebmaster@airage.com.

CUSTOMER SERVICE:
For
Radio Control Car Action print edition Customer Service click here.

For Radio Control Car Action digital edition Customer Service click here.

For Model Airplane News print edition Customer Service click here.

For Model Airplane News digital edition Customer Service click here.

For
Radio Control Car Action or Model Airplane News digital edition Customer Service, please call (888) 235-2021.

For
Radio Control Car Action or Model Airplane News Member Only Customer Service please email mowebmaster@airage.com. Please state in your email if it is regarding Radio Control Car Action or Model Airplane News.

For all other magazine inquiries:
International ... 386-246-3323
DieCast X ... 866-298-5652
Flight Journal ... 800-442-1871
Model Airplane News ... 800-827-0323
Backyard Flyer ... 800-479-5849
Radio Control Car Action ... 800-877-5169
 
The toll free numbers only work in the US.

For AirAgeStore.com books, digital books, DVD’S, merchandise, collector, specials and back issues Customer Service:

BY PHONE:
Call (888) 235-2021 in the U.S. or Canada; elsewhere call + (203) 961-7690 24 hours a day 7 days a week.

BY MAIL OR FAX:
You may either write your order on a piece of paper or use the shopping cart to select the items you want. All orders must include advance payment (money order, credit card or check).

FAX: (203) 529-3010.

WRITE TO:
AirAgeStore.com

PO Box 7337
Wilton, CT 06897

As always, we continue to look for new ways to serve you better so we will be adding Pay Pal, faster shipping and additional shipping options in the months ahead.

Your patronage is appreciated, thank you.