Help

DIGITAL DOWNLOADS: After purchasing, to access your download, please login to My Account and find the section called downloadable products. Your digital download will be available here for you to access.

TO ORDER PLANS: Plans may be ordered online or use our plans order form, click here.

Is shopping at the AirAgeStore.com secure?

Yes, shopping at AirAgeStore.com is secure. Our secure servers will encrypt your information. Your personal and credit card information will be protected according to the terms of our privacy policy.

Will I need to create a user name and password to shop?

Yes, you will need to create a new user name and password to shop at the AirAgeStore.com .

I forgot my password?

Forgot your password click here.

Where do I place my discount/promotional code?

We will ask for your discount code when it's time to pay.

I just tried to log onto the store website and received an error message. What is going on?

COOKIES: You must have cookies enabled to use the AirAgeStore.com.

You must have the “cookies” in your browser turned ON. To check if your “cookies” are enabled in the current version of Internet Explorer you can click on Tools >Internet Options > Security >Custom Level. Please reset the custom settings to “Medium or change the “Allow Cookies” to "Enable”.

I am not in the United States what are my payment options?

FOREIGN ORDERS:

Payment can be made with credit card or Paypal online. All checks and money orders must be in U.S. dollars drawn on a U.S. bank. Sorry no Canadian money orders.

We accept MasterCard, Visa, American Express and Discover, *personal checks and *money orders.

* All personal checks and money orders must be in U.S. dollars drawn from on a U.S. bank.

 

What are the postage and handling rates?

POSTAGE & HANDLING:

U.S. — $4.50 first item, $1.50 each additional item, per shipping address.
Canada — $9.99 first item, $2.99 each additional item, per shipping address.
International — $16.00 first item, $5 each additional item, per shipping address.

To ensure your gifts arrive in time for the holidays, airagestore.com is offering 2-day shipping for US orders. If an order is placed before 3pm Monday through Thursday, it will be processed the next day and delivered within two days. For example, if an order is placed December 19, it will be delivered on December 22. Please see rates based on order quantity below. 2-day shipping is not available for Plans or Vintage Cover Posters.

  • 1 Item -- $22.00, per shipping address.
  • 2 Items -- $26.00, per shipping address.
  • 3 Items -- $31.00, per shipping address.
  • 4 Items -- $34.00, per shipping address.
  • 5+ Items -- $40.00 + $5 for each additional item, per shipping address.

Do I have to pay tax?

Yes, if you reside in the states or countries below.

TAX:

  • Residents of CT; add 6% state sales tax.
  • Residents of KY; add 6% state sales tax.
  • Canada, add GST

What is your return policy?

RETURNS & EXCHANGES:

Your complete satisfaction is guaranteed. If, for any reason, you wish to return an item within 30 days of receipt, enclose a copy of your packing slip and a brief explanation in the package. We will exchange the item or refund your money (postage and handling are not refundable). All items must be new and unused.

What is the exchange policy on clearance items?

All sales are final.

What is the delivery time for an order?

DELIVERY:

U.S. customers will receive items ordered within 3-4 weeks, Plans may take up to 6 weeks; Canadian orders will be delivered by Canada Post within 3-4 weeks; customers outside the U.S. and Canada will receive their orders by global mail services within 5-6 weeks, depending on location.

What is your privacy policy?

For our privacy policy click here.

Whom do I contact if I still have a question or problem?

Use this form to contact AirAgeStore Contact Us.

SUBSCRIPTION CUSTOMER SERVICE:

BY MAIL OR FAX:

You may either write your order on a piece of paper or use the shopping cart to select the items you want. All orders must include advance payment (money order, credit card or check).

  • FAX: (203) 529-3010.
  • WRITE TO:
    AirAgeStore.com
    88 Danbury Road
    Wilton, CT 06897